Passenger FAQ's
You can book a bus, shuttle, taxi or a flight to various destinations in Southern Africa using the following platforms:
or 
It is important to first check if your computer or phone is connected to the internet, if you are unable to find your preferred bus, shuttle, taxi or flight.
You can contact us during our offices hours between 08:15 and 16:30 weekdays and 08:30 - 12:30 on Saturdays.
If you encounter any problem outside of these hours or on a public holiday, you should contact the supplier directly, alternatively you can email us on help@justgo.co.za
After you complete your booking process, we will send you an email and WhatsApp with confirmation of your trip details.
The confirmation with your identification documents which is either an ID, passport or driver's license will be proof of travel for your journey.
We accept all major bank cards, including international cards. (Excluding Diners and Amex)
We use a 3D process to make sure that all transactions are secured and protected for justGO and the client's safety.
We also offer EFT payments which require online banking.
We also offer ZeroPay, Celbux, 1ForYou vouchers and other forms of payment as advertised on our payment page.
We also offer an EasyPay payment option for customers looking to pay cash, please contact us to arrange this payment process via WhatsApp message on 078 209 2789.
This information is provided on the booking confirmation.
You can access the information using the justGO app under the heading MY TRIPS and insert your surname with your JG reference number to obtain this information
Our website does not allow seat selection prior to depature. The system will allocate the seat automatically. When boarding seats will be filled on first come first serve basis.
However if you have a specific request regarding your seating arrangements, you can contact us on help@justgo.co.za and will assist where possible.
For bus, shuttle and taxi the tickets include 20kg in the price.
For Safair flights our ticket price only allows for hand luggage up to 7kg.
In addition to the 20kg included on bus, shuttle and taxi ticket, there is a charge for excess luggage during the check-in process, please contact the bus supplier for specific rates.
For Safair tickets an extra 20kg can be purchase at check-in, confirm rates with the airline carrier.
Contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za
After you complete your booking process, we will send you an email and WhatsApp with confirmation of your trip details.
You can access the justGO app under the heading MY TRIPS and insert your surname with your JG reference number to obtain this information.
Contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za
Contact us on one of the below channels to assist you:
justGO has sent you an email and/or WhatsApp with confirmation of your trip details on your booking date.
You can also retrieve this information, via the justGO app under the heading MY TRIPS and insert your surname with your JG reference number.
Alternatively, contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za
You can use/produce the ticket confirmation on your phone sent to you via WhatsApp, click on the link and your confirmation will display.
You can also access the booking confirmation information using the justGO app. Under the heading MY TRIPS insert your surname with your JG reference number to view the ticket and take a screenshot. (add link)
Alternatively, contact our call centre during office hours via WhatsApp on 078 209 2789 or call us on 087 330 1111.
During afterhours contact us on help@justgo.co.za
For a bus, shuttle or taxi trip, you must be at the departure point at least 30min before the departure time.
For flights, you must be at the airport at least 60min before departure time with online check-in, and 90min for airport check-in.
For all no-shows, the ticket and money will be forfeited.
No, you need to bring your own food.
With a multiple stop trip, you would be able to purchase food on-route.
Contact us on one of the below channels to assist you:
If the bus, shuttle or taxi did not arrive on the scheduled departure time, it is important that you provide us with the correct contact number as the service provider will contact you with regards to any delays.
Reconfirm the departure point, vehicle registration on your booking confirmation.
For extended delays after hours please contact the Bus Company or justGO on help@justgo.co.za.
Contractually it is the service provider’s responsibility to deliver you to your destination.
On completion of the trip, justGO will provide you with a link to rate the trip.
Children under the age of 18 years are considered as unaccompanied minors and are not allowed to travel alone.
Children and adults pay the same price on tickets booked.
Infants under the age of 2 traveling on a parents lap, travel for free, as per each suppliers rule.
If you purchase a justGO Connect ticket your accidental death cover is included. If you book any other supplier you can purchase accidental death cover online during the booking process.
You can purchase your ticket online up to 2 hours before departure for bus suppliers.
All justGO Connect suppliers you can purchase up to 15 minutes before departure.
A maximum of 9 passengers can be booked per booking.
Contact us on one of the below channels:
Our office hours are between 08:15 and 16:30 weekdays and 08:30 - 12:30 on Saturdays
If you encounter any problem outside of these hours or on public holiday's, you can contact us via email. We shall respond as soon as possible.
Operator FAQ's
A justGO Connect Operator is an independent authorized operator that sells seats under the justGO Connect brand on the justGO platform.
justGO and justGO Connect acts only as a sales platform and does not take responsibility for any service offering via the operator.
Download the app to sign up to become an accredited justGO Connect operator.
The following documents are required with sign up: Your own authorized vehicle with at least 12 seats, a motor vehicle licenses, vehicle registration documents and numbers, and a permit that shows that you are allowed to operate the routes you have indicated. You also require an operator card.
For cross border trips, you need to have a valid cross-border permit.
Once you are signed up the justGO Connect brand manager will be in contact to confirm your application, this process take up to 48 hours, once all the required documentation has been received.
Login details and training will be provided.
Be at the departure point at least 30 minutes before departure.
Ensure the vehicle is roadworthy and clean to accept passengers.
Only accept passengers that are ticketed and confirmed on the justGO platform.
Ensure you leave on time and according to the schedule as communicated to the passengers.
For delays, cancellations and break-downs penalties will be charged and it is your responsibility for passengers to arrive at their destination.
You can load a trip 6 months in advance.
The minimum time frame to load a trip is 3 hours before departure, using the justGO app and your unique login details.
This is done on the justGO app by using your unique login details.
You will be able to view and download the passenger list on the app.
Pricing per passenger is updated and added when the route is loaded on the justGO app and cannot be changed once submitted.
You would need to inform justGO and will only be able to swap the driver with a driver who has a valid driver's license and PDP.
Documents need to be submitted prior to departure by email to connect@justgo.co.za.
You would need to inform justGO of the new registration number and can only be an approved vehicle with justGO, to get approval send documents prior to departure to connect@justgo.co.za.
No, the passengers will only board the shuttle/taxi/bus at the address that is dedicated on the passenger booking, this was added whilst loading the trip.
We accept all major bank cards, including international cards. (Excluding Diners and Amex)
We use a 3D process to make sure that all transactions are secured and protected for justGO and the client's safety.
We also offer EFT payments which require online banking.
Alternatively you can deposit the money into justGO bank account using an ATM or at the bank.
We also offer an EasyPay payment option, our agents will provide you with a reference number, which you can then pay at any Pep Stores or Ackermans.
Zeropay with 3 instalments is also available as a payment option.
You need to close a trip once the shuttle/taxi/ bus has arrived at the destination on the justGO app using your unique login details.
The operator is responsible to close the trip based on completion of the safe journey.
There are no deductions made for the price loaded per passenger by the operator, justGO charges an additional service fee directly from the customer to cover costs.
The money will be paid into the bank account provided during registration within 48 hours of closing the trip. It will depend on the bank you bank with, as it takes anything from immediate to 24 hours to reflect in your account.
If the payment day falls on a Sunday or Public holiday, the payment will be made on the following work day.
justGO’s call centre will offer this service to passengers.
Trips can be cancelled before departure on the justGO app, with your operator login.
Kindly note: There are terms and conditions (Include hyperlink) applicable when cancelling your trip.
If an operator changes/cancels 72 hours or more before departure a 10% change/cancelation fee is applicable and will be deducted from the next trip. Only 3 cancellations are allowed before removed from the justGO platform.
If an operator cancels less than 72 hours before departure, a 25% cancellation fee is applicable and will be deducted from the next trip.
If the operator cancels the trip less than 48 hours before departure a 100% cancelation fee is applicable and will be deducted from the next trip.
Accidental Death Cover
justGO (Pty) Limited (Registration number: 2016/5005544/07). justGO is a Juristic Representative of Clientèle Life.
Underwriter of this insurance product:
Clientèle Life Assurance Company Limited, a licensed life insurer, and an authorised financial services provider (FSP No 15268)
Registered Address: Clientèle Office Park, cnr Alon and Rivonia Roads, Morningside, 2128.
Tel : (011) 320 3000 | | email : services@clientele.co.za
Insurance administrator:
Kula Partners (Pty) Ltd 2007/030617/07, an authorized registered financial services provider (FSP No 43066)
Registered Address: Kaya House Ground Floor, 195 Jan Smuts Avenue, Parktown North, Johannesburg, 2193
Tel: (011) 109 1504 | | email: admin@kulapartners.co.za
Particulars of the Long -Term Insurance Ombudsman:
Private Bag X45 Claremont 7735 Tel: (021) 657 5000/ 086001030236 Fax: (021) 674 0951 Email: info@ombud.co.za.
Particulars of the FAIS Ombud:
Tel: 086 066 3274 or (012) 762 5000 Email info@faisombud.co.za
Policy Certificate for Individuals Insured
This serves to certify that the following individuals have been admitted as an insured member of the justGO Sure Plan and is entitled to benefits stipulated in the terms and conditions. This scheme is underwritten in terms of the Long Term Insurance Act (Act 52 of 1998).
Travel date: XXXXXday, xx XXXX xxxx (Departure date as per booking made)
All Individuals insured under the justGO Sure Plan has cover dates as follows: 7 days accidental death cover from 1st day of travel. Cover starts at 00h01 on 1st day of travel and expires at 23h59 on 7th day after 1st day of travel. Cover is valid for the duration of the trip (up to a maximum of 7 days);
Accidental death cover limits for the justGO Sure Plan is as follows:
Insured Benefits:
Principal(s) Insured:| Title | Name | Surname | Birth date | Accidental death cover amount |
Waiting period |
|---|---|---|---|---|---|
| XXXXX | XXXXX | XXXXX | XXXXX | R 10,000.00 | None |
| Name | Surname | ID Number | Email address | Cell phone number or contact number |
|---|---|---|---|---|
| XXXXX | XXXXX | XXXXX | XXXXX | XXXXX |
How to Claim?
Call Kula Partners Limited on: +27(0)10 109 1504
Send an email to Kula Partners Limited: admin@kulapartners.co.za
Information required:
Name and Surname of the deceased
ID Number/Date of birth of the deceased
Kula Partner Limited’s friendly staff will assist with the claim process.
justGO (Pty) Limited (Registration number: 2016/5005544/07). justGO is a Juristic Representative of Clientèle Life.
Underwriter of this insurance product:
Clientèle Life Assurance Company Limited, a licensed life insurer, and an authorised financial services provider (FSP No 15268)
Registered Address: Clientèle Office Park, cnr Alon and Rivonia Roads, Morningside, 2128.
Tel : (011) 320 3000 | | email : services@clientele.co.za
Insurance administrator:
Kula Partners (Pty) Ltd 2007/030617/07, an authorized registered financial services provider (FSP No 43066)
Registered Address: Kaya House Ground Floor, 195 Jan Smuts Avenue, Parktown North, Johannesburg, 2193
Tel: (011) 109 1504 | | email: admin@kulapartners.co.za
Particulars of the Long -Term Insurance Ombudsman:
Private Bag X45 Claremont 7735 Tel: (021) 657 5000 Fax: (021) 674 0951.
Particulars of the FAIS Ombud:
Tel: (012) 470 9080 or (012) 762 5000
Policy Certificate for Individuals Insured
This serves to certify that the following individuals have been admitted as an insured member of the justGO Sure Plan and is entitled to benefits stipulated in the terms and conditions. This scheme is underwritten in terms of the Long Term Insurance Act (Act 52 of 1998).
Travel date: XXXXXday, xx XXXX xxxx (Departure date as per booking made)
All Individuals insured under the justGO Sure Plan have cover dates as follows: 7 days accidental death cover from 1st day of travel. Cover starts at 00h01 on 1st day of travel and expires at 23h59 on 7th day after 1st day of travel. Cover is valid for the duration of the trip (up to a maximum of 7 days);
Accidental death cover limits for the justGO Sure Plan is as follows:
Insured Benefits:
Principal(s) Insured:| Title | Name | Surname | Birth date | Accidental death cover amount |
Waiting period |
|---|---|---|---|---|---|
| XXXXX | XXXXX | XXXXX | XXXXX | R 2,000.00 | None |
How to Claim?
Call Kula Partners Limited on: +27(0)10 109 1504
Send an email to Kula Partners Limited: admin@kulapartners.co.za
Information required:
Name and Surname of the deceased
ID Number of the deceased
Kula Partner Limited’s friendly staff will assist with the claim process.
